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Privacy policy
<h1>Privacy & Cookie Policy</h1>
<p><strong>Last Updated:</strong> [Insert Date]</p>
<p>This Privacy Policy describes how <strong>Jossen</strong>, operated by <strong>Five Season Trading</strong>, a limited liability company incorporated under the laws of the <strong>Kingdom of Saudi Arabia</strong> (commercial license number <strong>1010345478</strong>) with its registered address at <strong>Alwadi, Abu Baker Al Sadeq Road, Riyadh, Saudi Arabia</strong>, (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from <a href="https://www.josseneyewear.com" target="_blank">www.josseneyewear.com</a> (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").</p>
<p>Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree to this Privacy Policy, please do not use or access the Services.</p>
<h2>1. Changes to This Privacy Policy</h2>
<p>We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post any updates on this page, and where required by law, we will take additional steps to notify you.</p>
<p>This policy is designed to comply with applicable data protection laws including the <strong>Kingdom of Saudi Arabia’s Personal Data Protection Law (PDPL)</strong>.</p>
<h2>2. How We Collect and Use Your Personal Information</h2>
<p>We collect personal information from you in several ways depending on how you interact with us.</p>
<h3>Information You Provide Directly:</h3>
<ul>
<li>Contact details: name, address, email, phone number</li>
<li>Order information: billing/shipping details, purchase history</li>
<li>Account credentials: username, password</li>
<li>Customer support data: messages, feedback, inquiries</li>
</ul>
<h3>Information Collected Automatically (Usage Data):</h3>
<ul>
<li>IP address, browser/device data, pages visited, time spent</li>
<li>Cookie and pixel tracking (see Section 5)</li>
</ul>
<h3>Information from Third Parties:</h3>
<ul>
<li>Shopify (ecommerce hosting platform)</li>
<li>Payment providers (for processing orders)</li>
<li>Marketing and analytics partners</li>
<li>Couriers and logistics providers</li>
</ul>
<p>We use this data to:</p>
<ul>
<li>Process and fulfill orders</li>
<li>Communicate with you regarding orders or support</li>
<li>Improve our services and shopping experience</li>
<li>Personalize marketing (if consented)</li>
<li>Detect fraud and enhance security</li>
<li>Comply with legal obligations</li>
</ul>
<h2>3. Cookies and Tracking Technologies</h2>
<p>We use cookies and similar technologies to:</p>
<ul>
<li>Enable core site functions (e.g., cart, login)</li>
<li>Remember user preferences (e.g., language, region)</li>
<li>Analyze visitor behavior</li>
<li>Deliver tailored advertising</li>
</ul>
<p>You will be presented with a <strong>cookie banner</strong> upon your first visit, allowing you to accept or manage your preferences.</p>
<p>For more details on Shopify cookies: <a href="https://www.shopify.com/legal/cookies" target="_blank">https://www.shopify.com/legal/cookies</a></p>
<p><strong>Note:</strong> Disabling cookies may impact site functionality.</p>
<h2>4. How We Share Your Personal Information</h2>
<p>We may share your data with:</p>
<table border="1" cellpadding="8" cellspacing="0">
<thead>
<tr>
<th>Category</th>
<th>Recipients</th>
</tr>
</thead>
<tbody>
<tr>
<td>Identifiers</td>
<td>Vendors (payment, fulfillment, IT)</td>
</tr>
<tr>
<td>Commercial Data</td>
<td>Analytics providers, couriers</td>
</tr>
<tr>
<td>Usage Data</td>
<td>Advertising platforms, Shopify</td>
</tr>
<tr>
<td>Affiliates</td>
<td>Within our corporate group</td>
</tr>
<tr>
<td>Legal/Regulatory Bodies</td>
<td>When required by law</td>
</tr>
</tbody>
</table>
<p>We do <strong>not sell</strong> your personal data or use sensitive information without your consent.</p>
<h2>5. Third-Party Websites</h2>
<p>Our Site may link to external websites or social media platforms. We are not responsible for their privacy practices. Please review their policies before providing any personal data.</p>
<h2>6. Children's Data</h2>
<p>Our Services are not intended for children. We do not knowingly collect data from individuals under the legal age defined by Saudi regulations. If you believe your child has shared information with us, please contact us to delete it.</p>
<h2>7. Data Security & Retention</h2>
<p>We use industry-standard security protocols (SSL encryption, restricted access, etc.) to protect your data. However, no method is 100% secure, and transmission is at your own risk.</p>
<p>We retain your information only as long as necessary for the purposes outlined in this Policy, or to comply with legal obligations.</p>
<p>Where required by Saudi law, we may store or process your personal data within the <strong>Kingdom of Saudi Arabia</strong>.</p>
<h2>8. Your Rights Under Saudi PDPL</h2>
<p>Depending on your location and applicable law, you may have the right to:</p>
<ul>
<li>Access the personal data we hold about you</li>
<li>Request correction or deletion</li>
<li>Withdraw consent</li>
<li>Request data portability</li>
<li>Restrict or object to processing</li>
<li>Lodge a complaint with the Saudi Data & AI Authority (SDAIA)</li>
</ul>
<p>To exercise your rights, contact us using the information below. We may verify your identity before proceeding.</p>
<h2>9. International Users</h2>
<p>We may process data outside your home country, including via our partners (e.g., Shopify). When transferring personal information out of Saudi Arabia or the EU, we rely on legal mechanisms such as <strong>Standard Contractual Clauses</strong> or local hosting where required by law.</p>
<h2>10. Contact Us</h2>
<p>If you have any questions or requests regarding your personal data, please contact us at:</p>
<ul>
<li><strong>Email:</strong> customercare@fiveseasonoptical.com</li>
<li><strong>Address:</strong> 3483 King Abdullah Road, حي الخليج, الرياض, 13223, Saudi Arabia</li>
<li><strong>Phone:</strong> +966535101110</li>
</ul>
<h2>11. Applicable Law</h2>
<p>This Privacy Policy is governed by the laws of the <strong>Kingdom of Saudi Arabia</strong>, including the <strong>Personal Data Protection Law (PDPL)</strong>. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Riyadh.</p>